Case study·Restaurants·AI phone agent
Never miss an order because nobody picked up.
An AI phone agent that answers every call, takes orders and books tables 24/7, checked against your real menu and your real availability.
- Takeaway & delivery
- Sit-down restaurants
- Cafés & bakeries
- Pizzerias
- Multi-location groups
The problem
During the dinner rush the phone keeps ringing while your team is serving. Calls go unanswered, and a hungry customer who can't get through simply calls the next restaurant.
After closing, nobody picks up at all. Hiring someone only to answer the phone is expensive, and the busiest hours are exactly when nobody has a free hand.
What it does for you
Useful from the first day.
Every call answered
Day and night, mid-rush or after closing. No busy tone, no voicemail.
No invented items or prices
Each item is checked against your live menu. Totals and order numbers come from your system, never from the AI.
Real bookings only
Tables are booked against real availability, and the customer confirms before anything is saved.
Staff stay with guests
Your team serves the people in the room instead of running to the phone.
Nothing new to learn
Orders and reservations land in Google Sheets, the tool your team already uses.
Honest when something fails
If an order or booking can't be saved, the agent says so instead of faking a confirmation.
How it works
From first message to done, on its own.
- 1Customer calls
- 2Agent takes the order or booking
- 3Menu, prices and slots are checked
- 4Customer confirms
- Saved to your sheet
The case for it
Why every restaurant needs one
- 01
A missed call is a missed order
Customers rarely leave a voicemail. If you don't answer, they order somewhere else, and you never know it happened.
- 02
Peak hours are phone hours
The phone rings most when the kitchen is busiest. An agent handles the calls so the rush doesn't cost you sales.
- 03
Orders come in written down, correctly
No misheard items, lost paper notes or wrong totals. Every order is structured, validated and stored.
- 04
It costs less than extra staff
You don't need to hire someone just to answer the phone, and the agent never takes a break or a day off.
Built and running
Not a concept. I've built it.
Questions owners ask
Will it get orders wrong?
Every item is validated against your live menu before the order is saved, and the agent reads the order back for the customer to confirm. Prices and totals are calculated by the system, not guessed by the AI.
What if I change my menu?
The agent reads from your live menu, so when you update an item or a price, it follows straight away.
Do I need new software?
No. Orders and bookings go to Google Sheets, and the setup can be adapted to the tools you already use.
What if a customer asks something unusual?
The agent only commits to what your menu and availability allow. It can be set up to take a message or pass the request to your staff.